Privacy Policy
1. Privacy Policy
At WodiPrints, your privacy matters as much as the quality of every product we create. This policy explains what information we collect, why we collect it, and how we protect it so you can shop and create with complete confidence.
1. Information We Collect
To deliver your orders smoothly and keep your experience with us seamless, we collect the following:
A. Personal Information
- Full name
- Email address
- Phone number
- Billing and delivery address
- Payment information (processed securely through trusted third-party providers WodiPrints never stores your card details)
B. Design & Order Information
- Uploaded artwork, images, and design files
- Order details including quantity, size, colour, and specifications
- Communications related to your order
C. Technical Information
- IP address and browser or device information
- Cookies and usage data to improve site performance and your experience
2. How We Use Your Information
Every piece of information we collect serves a clear purpose:
- Order Processing — To confirm, produce, and deliver your custom printed products on time and to your exact specification.
- Communication — To respond to your enquiries, provide order updates, and offer support when you need it.
- Service Improvement — To better understand how our website is used and continuously improve your experience.
- Security — To detect and prevent fraud or any unauthorised activity on your account.
- Marketing (Optional) — To share promotions, product updates, and news only if you have given us your consent. You can opt out at any time.
3. How We Handle Your Design Files
Your creative work belongs to you. WodiPrints treats every design file with the same care and professionalism we bring to printing it.
We will never:
- Sell or share your artwork with any third party
- Use your designs for our own promotion without your explicit permission
- Store your files for longer than is necessary
We may temporarily retain your files for:
- Quality control during production
- Processing reprints or corrections
- Order record-keeping purposes
All design files are securely handled and permanently deleted once their retention period has passed.
4. Sharing Your Information
WodiPrints does not sell, rent, or trade your personal information. Ever. We share your data only in the following limited circumstances:
A. Trusted Service Providers We work with carefully selected providers to fulfil your orders, including:
- Payment processors
- Delivery and courier services
- Technical support tools
- Each provider is contractually obligated to keep your information confidential and use it only for the purpose it was shared.
B. Legal Requirements In rare circumstances, we may be required to disclose information to comply with a legal obligation or to protect the rights and safety of WodiPrints and our customers.
5. Data Protection & Security
We take the security of your personal data seriously. Our protective measures include:
- SSL encryption across our website
- Secured servers with restricted internal access
- Regular security reviews and system monitoring
While no digital system can guarantee absolute security, we take every reasonable step to keep your information safe and protected.
6. Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience, monitor traffic patterns, and remember your preferences. You may disable cookies through your browser settings at any time, though some features of the site may not function fully as a result.
7. Your Rights
As a WodiPrints customer, you have full rights over your personal data. You may at any time:
- Request access to the personal data we hold about you
- Request corrections or updates to your information
- Request the deletion of your data
- Withdraw your consent for marketing communications
- Ask how your data is stored, used, or shared
To exercise any of these rights, please get in touch with us via our contact page or reach us directly at hello@wodiprints.co.uk.
8. Data Retention
We retain your information only for as long as necessary to fulfil the purposes for which it was collected, including:
- Completing and managing your orders
- Meeting accounting and legal compliance requirements
- Maintaining customer support records
Design files are cleared periodically to maintain security and efficient storage management.
9. Children’s Privacy
WodiPrints services are intended for individuals aged 16 and above. We do not knowingly collect personal information from anyone under the age of 16. If you believe a minor has submitted personal data to us, please contact us and we will remove it promptly.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant updates will be clearly posted on this page along with the revised effective date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how WodiPrints handles your data, we’d love to hear from you.
WodiPrints 3A Oxford Rd, Southampton SO14 6QW, United Kingdom
Or visit our Contact Page to send us a message directly.
